The end of Google Helpouts: service doesn’t run itself

Google Helpouts
Screen: Google Helpouts
Google Helpouts will be closed down by the 20th of April. On the platform, users were able to help each other via ‘hangout’ with the option of charging for it. The shut-down of the service, which has been in existence for 17 months, hardly comes as a surprise, considering that a search for its promotion or an obvious crowd puller was in vain.

Strategically, it was also unclear what gap it was supposed to fill. E-Learning? Support? Service channel? Everything was possible. But maybe exactly that was the problem. There were just a few exciting examples from Google themselves. For instance, they were able to motivate well watched YouTube giants to offer Helpouts.

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E-Commerce in Games: The Slightly Different Shop

GoodGame Empire

Companies, like InnoGames and GoodGames are well-known for their entertaining online games, which are intended for the casual gamer. But the game manufacturers have far more to do with the e-commerce branch than it seems at first glance. Even a shop which only sells virtual products for a game needs to be optimised.
In contrast to games which you buy in one payment, Free2Play games rely on the continual willingness of the player to pay. GoodGames for example, shows how such a business strategy works. Other game developers also use ingame monetisation, especially with mobile apps. But how does this branch, which pulled 29.3 million German gamers to their monitors in 2014, work?

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Book Trade War – Price fixing, TTIP and Amazon

Grafik:Sam Howzit
Graphic: Sam Howzit

At the beginning of January the German publishers and booksellers association published statistics which see stationary book trade as remaining a successful distribution channel. Turnover may have sunk by 1.2 percent in stationary trade in comparison to the year before, but shoulders were still being patted, digitalisation has worked and the people are even still coming to the shops. The fact that Thalia gave up a total of 9000 square metres of shop space in the end and Weltbild registered for bankruptcy doesn’t bother anyone any more.

Crisis survived, now off into a rosy future…no? While stationary book shops have had a turnover slump of 1.2 percent, the annual results for all sales channels – stationary book trade, train station book trade, e-commerce and warehouse/department stores – fell by 2.1 percent in total. The reason: a strong year 2012 and the late Easter. No one is daring a prognosis for the next years yet. So what does the future hold for book trade?

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B2C online trade is still shining with growth

Federal statistics show that the number of people using the internet for private shopping or orders has grown by 30 percent since 2008. Thanks to higher employment rates, increasing wages, low inflation, low interest rates and a relatively low savings levels, the conditions for trade are currently excellent.

A survey among 1,200 companies by the Germany trade association, the Handelsverband Deutschland (HDE) shows a correspondingly positive atmosphere: a good third expect turnover growth, and with multichannel companies it is even three quarters. Growth drivers are still the large orderers: people who order something online at least ten times per year. That makes approximately 14.5 million Germans.

Umsatz E-Commerce 2014
Source: emarketer

According to this, e-commerce growth should level-off at 10 percent by 2018. It currently lies at 19.3 percent globally. This prognosis includes both wares and services in B2C.

However, the end of the growth is foreseeable. The three to five years an even stronger concentration and consolidation processes will come. E-Commerce is maturing and despite current growth, has long been in the first great professionalisation phase, especially in better developed markets, such as Great Britain, Germany, and France. This can also be seen in internet use. Here in Germany this is declining slightly according to an online study by ARD/ZDF this year.

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Rewe and the crux of the matter in grocery delivery

REWE Lieferservice
Photo: REWE Presse
Rewe has said goodbye to their slogan “market prices” and are now working on their online prices. What is making itself felt at the moment is that offers and specials are not valid online. Observers are also talking about other price increases (see the comments ont3n). Even if every fourth German orders groceries online now according to Bitkom, online grocery trade is still a tough business.

The problem is that customer and trader points of view differ greatly. Large packaging, toilet paper or even heavy crates of drinks are attractive for delivery from the customer perspective, but at the same time they have an especially low profit margin.

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Colours in e-commerce: when emotions lead to sales

Grafik: Johann Dréo
Graphic: Johann Dréo

Shop operators don’t just have to take care of usability, a functional internal search or the perfect check-out when it comes to raising conversion rates. In e-commerce, as in every other area of life as well, emotions play a decisive role. Spontaneous purchases are initiated by a certain feeling. For instance, you can create feeling about the price: joy at finding such a good offer. Feelings are also triggered by colour. Red creates a different emotion to blue or green.

Colours are one of the few stimuli in e-commerce which speak directly to the senses. Apart from the basic colour, the colour scheme of the navigation bar and other controls is important for emotional customer address. White or light grey for instance, stands for seriousness, while the colour red draws attention. But can colour really raise conversion rates?

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E-Commerce is in the spotlight more and more – and not always in a good way

NeulandCurrent numbers show what has long been supposed: when it comes to internet know-how, the Germans aren’t doing so well. We’re doing even worse compared with other European countries. Only five percent of the population can claim to have good internet skills. That is fewer than in almost any other European country. The Germans don’t know how the internet works. Angela Merkel’s #Neuland is closer to the reality than we thought.

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Dynamic Pricing: Price management the B2B Way

Foto: Javierafael
Photo: Javierafael

Determine the purchasing price yourself – every customer’s dream. With the model of dynamic pricing the purchaser comes one step closer to the realisation of this dream, at least partly. Providers, such as start-up Jet, promise price reductions of up to 15 percent, as long as a product is purchased in a participating shop close to the customer.

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Glass App for Trade: Google takes the wind out of Tesco’s Sails

Tesco Glass App
Graphic: Tesco Labs – Screenshot

Google is used to making the rules, not just in online marketing. This was visible with Tesco – they just introduced a shopping app, supposed to allow customers to shop via Google Glass, which is now a product without any purpose because Google announced a stop to the sale of the data glasses that same week. The project “Glass” will continue and pass on to some departments, but no more details have made it to the public. There are even rumours that Google might have failed.

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