Customer Data Management – How Do I Regain Control over My Customer Data? [5 Reading Tips]

Customer Data Management
Source: Pexels/Pixabay

The outcry was enormous: the »smartphone« bank N26 experienced a data breach and its employees had access to sensitive transaction data. There are many ways to prevent such breaches. Besides the structuring and classification of data, it is mainly about full control over data across all domains: multi-domain management.

Workflows, for example, can help in this regard to better structure processes and to promptly delete data that is not necessary or no longer permitted – and they can also help companies that already comply with the GDPR. After all, even 61 per cent of these companies collect more customer data than necessary.

Continue
(1 vote(s), average: 5.00 out of 5)
post ratings loaderLoading...

PIM in a Nutshell: Three Industries, One Goal. Digital Success Thanks to Appropriate System Selection & Implementation [Best Practice]

PIM Nutshell Best Practice
Source: Unsplash/John Cameron

It is no secret that digital business is crucial these days. There is no way around it: every company needs to get involved – and the time is now. Acting now is important to drive your business forward. Take a look at real-life, practical examples: success stories that are blueprints for making your processes more effective and automating workflows in order to turn a pile of raw data into valuable, high-quality data.

Our new »Best Practices« publication format shows you how to do just that. Today, we start with the best of PIM. As always, you can find the appetiser here.

Continue
(1 vote(s), average: 5.00 out of 5)
post ratings loaderLoading...

Cloud Platform Integration with SAP CPI: BHS Corrugated Continues on Its Road to Success Thanks to Modern Interface Management [Success Story]

Cloud Platform Integration BHS CPI Success Story
Download the BHS CPI Success Story for free now!

Weiherhammer is located in the Upper Palatinate region. There, an ironworks was founded – as was the case in many places at the beginning of the 18th century. This ironworks has grown into a globally operating company: BHS Corrugated Maschinen- und Anlagenbau GmbH. It maintains a wide range of products and services, encompassing development and production, installation and maintenance as well as a variety of innovative service solutions in the areas of corrugating rolls, individual machines, corrugators, Industry 4.0 and the integration of digital printing into corrugated board production.

The change towards a digital corporate culture is of key importance to BHS Corrugated and the company is investing accordingly. dotSource already supported the Bavarian company in setting up the iCorr® shop, an innovative B2B e-commerce platform. In another project, which is the subject of this success story, the focus was on intelligent interface management to improve the data exchange between different areas of the SAP system landscape.

Continue
(1 vote(s), average: 5.00 out of 5)
post ratings loaderLoading...

New Work Trends 2021: How Your Organisation Can Achieve Modern Collaboration [5 Reading Tips] – Part 2

New Work Trends
Source: dotSource

In the first part of our New Work trends for 2021, we mainly talked about hybrid workplaces and virtual corporate culture. Today, we take a look at new trends in change management, secure collaboration and innovation developments.

Continue
(1 vote(s), average: 5.00 out of 5)
post ratings loaderLoading...

Social Media Trends 2021: 10 Tips on How to Turn »Social« into Commerce [5 Reading Tips]

Social Media Trends 2021
Source: Pexels/Cristian Dina

Without social media, branding and customer engagement no longer work. Messengers are the new customer hotlines, influencers the new superheroes and online tutorials the new cookbooks and guides. It remains to be seen how marketers will design the digital shopping experience without it being perceived as annoying advertising or being clicked away with an eye roll.

It is therefore time to take a closer look at this incredibly fast-changing and innovative business field and to look for answers to the question of how »social« can be turned into commerce.

Continue
(2 vote(s), average: 5.00 out of 5)
post ratings loaderLoading...

Migration from Hybris to SAP Commerce: The Natural Fashion Retailer hessnatur Makes a Big Upgrade Leap and Expands Its E-Commerce Presence to Be Fit for the Future [Success Story]

Migration Hybris SAP Commerce Success Story
Download the hessnatur Success Story for free now!

Wool, silk, linen – at hessnatur, these fibres are used for clothing which is not only stylish, but also sustainable and fairly produced. The German slow fashion pioneer is one of the market leaders for natural textiles that meet the highest standards – and has been in this position for 45 years. The company was founded by Heinz and Dorothea Hess in Butzbach (Hesse) in 1976. To this day, it successfully sells organic clothing for children and adults as well as sustainable outdoor wear and home textiles.

hessnatur has around 340 employees and operates stores in Butzbach, Düsseldorf, Frankfurt, Hamburg and Munich. However, the fashion brand’s main sources of revenue are its mail order catalogue business and its online shop based on SAP software. With the growth in e-commerce, the shop had to grow as well, so it was time for hessnatur to migrate to a newer, cloud-based e-commerce software. In our new success story, we take a closer look at how this was achieved.

Continue
(2 vote(s), average: 5.00 out of 5)
post ratings loaderLoading...

Tech Talk Configures It Out: Tech-telmechtel with the Agnostic Approach [Interview]

Tech Talk Agnostic Approach
Tino Machts, PIM/MDM team lead at dotSource

It is time for another Tech-telmechtel interview on Handelskraft. Our guest today is Tino Machts, PIM/MDM team lead at dotSource. However, Tino does not just work with PIM and MDM systems: he has »pretty much done it all« in his five years of digital business at dotSource – and that is great because who would be better suited for a look behind the agnostic scenes of our agency than the one who has made it all happen?

In this Tech-telmechtel episode, Tino will tell us everything about his very personal dotSource story and answer our questions about the balancing act between providing traditional consulting services and having a refreshing mentality. So what does all this have to do with the agnostic approach? Find out in today’s interview.

Continue
(3 vote(s), average: 5.00 out of 5)
post ratings loaderLoading...

New Work Trends 2021: How Your Organisation Can Achieve Modern Collaboration [5 Reading Tips] – Part 1

New Work Trends
Source: dotSource

In 2020, the understanding of one’s own workplace has changed fundamentally and permanently. The Corona crisis has given rise to numerous new problems and has made flexible working a must all of a sudden. Especially maintaining and promoting productivity, efficiency and satisfaction among employees has proven to be a major challenge for almost every company.

As a result, many companies are asking themselves the following questions: »How can the social aspect be preserved?«, »How do I onboard new employees?« and »How do I build employee loyalty in times of remote work?«. The answers are: hybrid workplaces and not only virtual but also real corporate culture. The prerequisites for this are room for innovation, smart knowledge management and a modern leadership style.

With that being said, here comes the first of two articles on New Work trends in 2021.

Continue
(3 vote(s), average: 5.00 out of 5)
post ratings loaderLoading...

Future Retail Trends 2021: Best Practices and Tips for Successful Retail [5 Reading Tips]

Future Retail Trends
Source: Unsplash/Jezael Melgoza

Many new ideas and concepts benefitted shops last year – despite or maybe even because of COVID-19. They show how important shops will continue to be in cities, but also that their role is changing. Established retail virtues such as environmental compatibility, good service or straightforward shopping processes are being taken up and developed further. Many things are being rethought. This article talks about the most important impulses of 2020, which will continue to gain momentum this year.

Continue
(2 vote(s), average: 5.00 out of 5)
post ratings loaderLoading...