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Best Practice for Best Business – First Speakers for the 2019 Handelskraft Conference

6. December 20184. December 2018by Franziska Kunz 0

Handelskraft Conference 2018 Cover Photo Teaser Blog Post — Source: dotSource

2018 is slowly but surely coming to an end. But preparations for 2019 are continuing to run at full speed. Even better? There’s still news to announce before the end of the year! True to the motto: Think about tomorrow, today. We’re giving all brands, retailers, and manufacturers the chance to do just that. At the Handelskraft Conference on the 28th of March 2019 at the Klassikstadt in Frankfurt am Main.

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(1 vote(s), average: 5.00 out of 5)

The popularity of customer service on messaging platforms [5 reading tips]

3. December 201830. November 2018by Sara Herrera 0

service, kundenservice, messenger — Source: Fotolia

Phone calls are rare. Communicating via text or voice message is getting more and more popular, especially among younger generations. It’s a fast, simple, and comfortable way of communicating. Now users are expecting this kind of experiences when talking to businesses. Excellent and careful customer service is a distinguishing feature and has become essential.

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(4 vote(s), average: 5.00 out of 5)

E-Commerce (General) Reading Tips of the Week Statistics, Data, Facts

One data system to Hospital 2.0

30. November 201828. November 2018by Franziska Kunz 0

German hospitals aren’t exactly known for being digital pioneers: Lots of paper with handwritten notes, x-ray prints, and hardly usable digital health insurance cards. A long way from what Hollywood shows medical facilities to be like. In these shows and movies, doctors are far from reality. Using tablets at a patient’s bedside to show the patient their fracture on a digital x-ray with an animation to help explain what happened internally. The German consortium SMITH wants to use a standardised data system to take the first steps towards efficient patient management so that the digital transformation can finally begin in these hospitals.

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(6 vote(s), average: 4.33 out of 5)

Best Practice E-Commerce (General) Jena

Here’s how retailers and manufacturers can learn from Singles Day

26. November 2018by Sara Herrera 0

11.11? Just a time before the holiday rush. But in Asia, this has been a special day for the last nine years. Thanks to the Chinese e-commerce giant Alibaba, the 11th of November, since 2009, it’s also THE shopping event of the year called »Singles Day«. Not only is it the most successful, best-selling deal day of all time, it has also spread internationally and far beyond Alibaba.

In addition to sales records, the immense number of customer interactions, and parcel shipments, there are other aspects that are worth analysing.

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(5 vote(s), average: 5.00 out of 5)

Best Practice E-Commerce (General) International Mail Order Trade Mobile Commerce Reading Tips of the Week Statistics, Data, Facts

Improving customer service with AI

23. November 2018by Franziska Kunz 0

Source: pexels

On May 8th, Google CEO Sundar Pichai took his place on stage in Mountain View, CA. During his keynote at the Google I/O Conference, he presented a new development to an astonished audience that could change the world: Google Duplex. Google Duplex lets the Internet giant give AI a voice. The voice is indistinguishable from a real human. In other words: When Google’s AI makes a phone call, the person on the other end doesn’t think they’re talking to a computer. Google Duplex even intersperses a few ums and erms through its sentences. Google Duplex has created a scalable assistant with an ingenious understanding of dialogues that can lead thousands of conversations at once.

Google’s focus on this project is a solution for private users. But it’d be unfortunate if this groundbreaking technology can only take care of table reservations for your next candlelight dinner. Only with personal customer service can this intelligence reach its full potential.

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(5 vote(s), average: 5.00 out of 5)

Best Practice Content commerce Design and Usability E-Commerce (General) International

Smart Cities and E-Government? Germany is still in its infancy [5 reading tips]

19. November 201815. November 2018by Sara Herrera 0

Source: pexels.com

Our cities are getting digital. There is public Wi-Fi and apps that not only provide real-time local information about parking options, but also provide local information such as events, news, or rental offers. But a smart city can do much more than just surf the web. At least theoretically.

But how developed are “smart cities” in Germany? Are digital offerings already known and when yes, have they prevailed? Where’s the biggest potential?

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(5 vote(s), average: 5.00 out of 5)

E-Commerce (General) Reading Tips of the Week Statistics, Data, Facts

Age doesn’t protect against new work — Demographic change 4.0

16. November 201815. November 2018by Franziska Kunz 0

fistbump alt und jung business — Source: pixabay

Experience, wisdom, leadership – all these qualities are spoken to people who are older than you, right? From small business to schooling to the completion of vocational training or studies, it is primarily older people who educate, advise, train, and lead. This socio-cultural character ensures that one expects a senior person to be someone older than oneself.

Thanks to digitisation, new job profiles and the demographic change 4.0, it’s precisely this expectation that is increasingly being met. The tendency is to have a project and team leader around 30 with a staff of 40-plus years.

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(6 vote(s), average: 5.00 out of 5)

Best Practice Dates E-Commerce (General) Fairs and Events Internal Project Management

Holiday season is shipping season: How retailers and deliverers are preparing [5 reading tips]

12. November 201812. November 2018by Sara Herrera 0

frau, geschenk, paket — Quelle: unsplash

Christmas time is near. Consumers are buying gifts, retailers are stocking up, and parcel deliverers are gearing up to handle the mountains of boxes and avoid messy deliveries.
What can retailers and manufacturers look out for, make sure their shipments arrive on time and their customers are happy?

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(7 vote(s), average: 5.00 out of 5)

E-Commerce (General) Reading Tips of the Week Shipping Trade Statistics, Data, Facts

Online customer experience, translated for offline

9. November 2018by Franziska Kunz 0

Waiting in line to pay at checkout with cash or a card for a product that you don’t know if it’s the latest, best, and greatest? These are not good conditions for a modern customer experience. Unfortunately, customer-unfriendly experiences in stationary retail are still a reality. No wonder that consumers prefer to use the simple and fast version of e-commerce in many areas. There is no queue, no cash. Product suggestions are personalised and although the service is usually not personal, at least a chatbot has mastered manners. It’s about time that the offline retail to pull itself together and focus on its former core competence: Service!

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(6 vote(s), average: 5.00 out of 5)

Best Practice Content commerce Design and Usability E-Commerce (General) Fashion Mail Order Trade Mobile Commerce