Sustainability as a Business Strategy [5 Reading Tips]

environmental protection, digitisation, sustainability, business strategy
Photo by Alena Koval from Pexels

Climate change, the Greta effect and »Fridays for Future« have recently put sustainability and environmental protection at the top of the political and economic agenda. Living and working sustainably as well as being environmentally friendly in both private and professional life thus turns from a nice-to-have into a must-have for a safe future.

With this future in mind, new technologies and the digitisation of processes and activities are being developed and implemented very rapidly today. However, the costs of this exponential growth – although invisible – are becoming higher and higher.

So how do you simultaneously deal with the challenges of digitisation on the one hand and the challenges of environmental protection on the other hand? What is required so that companies integrate a sustainable way of thinking into their (digital) DNA?

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Field Service Management Solutions Ensure Increased Productivity and Improved Customer Satisfaction [5 Reading Tips]

field service management, field service management solutions, field service, productivity, customer satisfaction
Photo by Michal Jarmoluk from Pixabay

Everyone has probably been in the situation of having to call a technician to investigate and solve a problem at home, at work or at the factory. Sometimes, it is a quick, smooth process that satisfies the customer. Other scenarios, however, can be frustrating, time-consuming and error-prone.

In an increasingly customer-centric world where customer experience is of the utmost importance, companies can no longer afford such bad experiences. For this reason, many of them increasingly rely on technologies that help them in fulfilling the expectations of today’s customers and optimising the background processes.

Because of this development, field service is becoming more and more important for companies. In fact, the field service management market will have exceeded 3.5 billion euros by 2022 (in 2012, it amounted to 1.28 billion euros). But what is meant by field service management and which advantages does this service discipline offer for companies?

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Microinteractions – Small Silver Bullets for User Experience [5 Reading Tips]

Microinteractions surround us everywhere in our digital world.
Source: Pexels

In our digital life, we are almost always surrounded by them. From mobile alarm clocks to payment apps and instant messengers to online shopping – microinteractions are used to improve our user experience. But what exactly are these small interactions between humankind and machines? And how are they used effectively?

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Selecting PIM and MDM Software – Comparing Product Information and Master Data Management Systems [Updated White Paper]

mdm, master data management, pim, white paper, dotSource

What is the milling machine’s width? How high is it, how deep does it mill and how many watts does it have? In many areas, intelligent product information data management (PIM) is the key to sales success because the customer wants to know as precisely as possible what distinguishes the product he wants to purchase. No matter whether the customer informs himself online or wants to be convinced by a sales manager in a personal conversation: having all data relating to a product at hand has to be a priority in every company.

PIM software helps ensure that correct, complete and high-quality product data is immediately available and consistent across all channels. Because the number of distribution channels has increased as a result of digitisation, many existing systems can no longer live up to this requirement. Moreover, duplicates are often difficult to track down and usability is rather a reason for complaint than for joy for employees. But which data management system is the right one?

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E-Commerce in Germany is Booming – Looking Back at 2019 [5 Reading Tips]

E-Commerce in Germany Keeps Growing.
Source: Pexels

E-commerce is booming. Yes, it is also booming in Germany. About 60 per cent of Germans have already ordered something on the Internet. One out of three even places orders several times a week via online platforms and shops.

For years, the industry has only known one direction: upwards. And the last year has once again put a smile on the faces of retailers and manufacturers. We take a look at the figures and show who was able to enjoy 2019 the most.

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E-Commerce Awards – Golden Globes, Oscars and Emmys in E-Commerce? [5 Reading Tips]

E-Commerce Digital Awards
Source: Pexels

When the word »award« is mentioned in the news, the first thing that comes to mind is certainly the glamorous Oscar or Golden Globe award ceremony with a red carpet and lots of paparazzi. Even though they are less glamorous and without a red carpet, awards are also presented for special achievements in e-commerce. We give you an overview of some of the best-known online shop awards in the DACH region (Germany, Austria, Switzerland).

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Journey to Jupiter: dotSource Rings in the New Twenties with a Big Party and Even Bigger Goals [Video]

Journey to Jupiter, dotSource birthday party
dotSource celebrates 14 years of success in digital business

Work hard, party hard(er). Those who achieve great things deserve great parties. This is what happened on the 17th of January. Together with many guests, former, current & new employees, friends, families, industry colleagues, partners and representatives from society, economy and politics, we toasted to 14 years of dotSource – great speeches, conversations, presents and a legendary party night included.

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Magento 1 Soon To Be a Thing of the Commerce Past – 5 Tips for a Successful Shop Migration

Magento Update, Tips, Shop Migration
Source: Pexels edited by dotSource

The word migration usually does not arouse much enthusiasm, mainly because of the great effort behind it. However, this does not change anything about the fact that it is necessary. It is also true that the shop migration should be seen as an investment in the future – despite (or even more so because of) its often gigantic extent – since the migration is an excellent opportunity to modernise the existing commerce solution, which had reached its limits, in a competitive and future-proof way.

And if a provider removes a solution from its portfolio, you have no choice anyway but to deal with the topic and make the best of it – just like everyone whose shop has been based on Magento 1 so far. Because it will soon be a thing of the commerce past. Once and for all. From June 2020, Magento will no longer offer support for Magento Commerce 1, Magento Open Source 1 as well as older Magento Commerce 2 versions. So, dear shop operators with old Magento versions: migration is no longer optional, but obligatory.

For those who want to continue using Magento, we have summarised all the important information and tips for a successful shop migration in this article. Obviously, switching the provider is also an option worth evaluating, but this is a topic for another article 😉

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Tech Trends 2020: Double Feature, Part II [5 Reading Tips]

tech trends, gartner, 2020, digital strategy, intelligent spaces
Photo by PIRO4D from Pixabay

The first two weeks of the new year are over. Enough time to develop first business ideas, set the first goals for the year and have the most important digital trends on the radar. In digital business, everyone is aware of the fact that (tech) trends alone cannot create innovation. A clear symbiosis between humankind, space and technology is THE success strategy par excellence.

In the first part of our double feature, we showed which strategic trends in 2020 have a clear human-centred focus according to Gartner. In this second part, we will focus on the trends that have a major influence on the spaces and environments where technology and humankind meet.

However, it should be noted that these two types of trends should under no circumstances be considered separately. Each company has to find its perfect mix that suits the company best in order to keep growing.

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Tech Trends 2020: Double Feature, Part I [5 Reading Tips]

tech trends, 2020, digital strategy
Photo by PixxlTeufel from Pixabay

A new year is always a chance to open up new horizons, implement new business ideas and develop innovations. In order to fulfil these resolutions, it is mandatory to identify the technologies that have development potential and to understand which effects they can have on the digital economy and society.

For this reason, we have already published an entire series of articles on Handelskraft, in which we discuss key topics such as artificial intelligence, marketing, SEO, user experience, social media, customer relationships and product data.

(Tech) trends alone do not create innovation. The symbiosis of humankind, space and technology is what makes a digital strategy successful. This is why we will present and explain in our Handelskraft double feature which strategic tech trends are the key to digital success in 2020 according to Gartner and how people can use these for their respective field of application.

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