Tech Talk While Working from Home: Tech-telmechtel with CRM [Interview]

Tech Talk CRM
Christoph Demmer, digital consultant at dotSource

It is a dull late autumn afternoon in November. People working from home have already switched on their desk lamps. Today’s Tech-telmechtel interview guest is Christoph, digital consultant at dotSource. Together with his colleagues, he supports clients in the selection, implementation, use and further development of CRM solutions.

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Flexible Solutions for Complex Processes: PRECITOOL Creates Optimal User Experiences Thanks to B2B Multi-Client Platform [Success Story]

Flexible Solutions PRECITOOL Success Story
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Quality is made up of three elements: the sum of all characteristics, the quality of all characteristics and the sum of all individual values. With the wide range of opportunities offered by the digital age, the quality standards expected by users are increasing as well.

Without a doubt, there is more to the quality of a product than the quality of the service or product itself, the largest selection or the best price. Users expect convenient and high-quality experiences.

With the help of powerful national and international partners in the field of tool logistics and tool procurement, PRECITOOL manages to guarantee precisely these criteria in terms of quality, service and safety standards. A modern logistics and service centre enables the B2B company to optimally connect numerous partners and dealers. This partnership makes it possible to quickly serve customers from industry and trade throughout Germany and Europe.

Read our »B2B Platform Business with commercetools: Digital Synergy Effects for Satisfied Customers« success story to find out how PRECITOOL and its customers benefit from distributed knowledge.

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If You’re Going to Do It, Do It Right! Sonderpreis Baumarkt Starts into a Successful Digital Future with a New PIM Solution and Modern System Architecture [Success Story]

If You're Going to Do It, Do It Right! Sonderpreis Baumarkt Success Story
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Germany is the country of DIY stores. Nowhere else in the world are there so many stores for gardening, building and DIY supplies per capita as in the land of the alleged poets and thinkers. The industry’s e-commerce is flourishing as well. With more than 270 branches in Germany, FISHBULL Franz Fischer Qualitätswerkzeuge GmbH from Neustadt bei Coburg in Franconia has established itself in the DIY store industry. The company is mainly located in Southern and Eastern Germany. The history of Sonderpreis Baumarkt, which was founded in 1995 by two brothers, is remarkable, as the company evolved from being a market vendor to a multi-branch company with online shop.

The Franconian company has always demonstrated a special feeling for its customers and their needs. This feeling now had to be adequately transferred from analogue to digital. Our new success story impressively shows how this was achieved.

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Tech Talk with an All-Rounder: Tech-telmechtel with PIM and MDM [Interview]

Tech Talk All-Rounder PIM MDM Tech-telmechtel
Stefan Kellner, PIM & MDM consultant and customer experience expert at dotSource

So, who reads the last page of a new book first? Who scrolls down to the reviews first and then back to the product? Today you do not have to »cheat« because you will get last but not least right at the start. Why? Because it is particularly this answer in the Tech-telmechtel talk that shows what today’s interview guest is capable of. Stefan is not just a consultant and developer. He is the PIM and MDM all-rounder from the other side, who knows the pain points surrounding data struggle like no one else because he has experienced them himself.

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B2B Commerce Pioneer Thanks to an MVP: Röchling Implements Modern Experience Platform for Highly Diverse Products [Success Story]

B2B Commerce Pioneer Röchling Success Story
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We can find Röchling products practically everywhere we go – in cars, on bouldering walls, on playgrounds. The semi-finished products of the world’s leading manufacturer of engineering plastics are available in three basic shapes: sheets, blocks and rods. However, the three basic products are required in countless variants, which makes it so difficult to map them digitally. Our new success story shows how this can be achieved nevertheless.

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Tech Talk and Cloud Migration: Tech-telmechtel with SAP Commerce Cloud [Interview]

Tech Talk Cloud Migration SAP
Markus Hartleb, team lead at dotSource and SAP expert

Last week we launched our new interview series. We want to give the floor to those who can provide real first-hand insights. After Mirco took us into the world of microservices a few days ago, we are talking with Markus Hartleb today. At dotSource, he is leading the team that is responsible for our major client BayWa and therefore mainly works with SAP.

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Tech Talk Instead of Buzzword Bingo: Tech-telmechtel with Microservices [Interview]

Tech Talk Buzzword Bingo Microservices Tech-telmechtel
Mirco Gatz, tech lead at dotSource

New month. New series of articles. Welcome to our new Handelskraft format: Tech-telmechtel (a blended word consisting of »tech« and the German word »Techtelmechtel«, meaning a short relationship/flirt). From now on, there will be plenty of first-hand tech insights every week  That would already be too many buzzwords for Mirco, but he took part in the first episode anyway. Not only is Mirco good at what he does, but he can also explain incredibly well what he does – even to (semi-)amateurs like me.

Find out in this article what Mirco – married, two children, house builder, passionate racing cyclist and tech lead at dotSource – has to say about the long-running topic of microservices, where the journey is going and why he even bothers with it.

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Innovation in the Fashion Retail Industry: ESPRIT Starts the Race to Catch up with the Dominant Online Players with a New Brand Image and Modern System Landscape [Success Story]

Innovation Fashion Retail ESPRIT
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Experience, marketing, omnichannel. Welcome to the buzzword bingo. This is what you would think. However, we all know: even buzzwords have their justification – at least most of them. The tricky part is to make something out of these buzzwords of the moment. In other words: successful business. There is also much more behind the triad from the introduction than temporary hype terms.

In the highly competitive fashion retail industry, a multi-channel sales strategy, an outstanding customer experience and innovative marketing are the key to success.This is confirmed by the »Fashion Retail: Die Zukunft erfolgreich gestalten!« market study conducted by the Bundesverband des Deutschen Textileinzelhandels (Federal Association of German Textile Retailers). Therefore, it is even better if all three criteria can be found on your digital experience profile. ESPRIT, our client and the world’s first lifestyle and fashion brand, knows this as well.

In our new »Innovative System Landscape for a Strong Brand Image – ESPRIT Sets the Course for Multi-Cloud Business Close to the Customer with SFB2C« success story, we show how ESPRIT manages to provide a good and unique cross-channel customer experience by integrating Salesforce B2C Commerce Cloud and what it takes for a brand in transition to attract and retain customers through modern brand communication. Long title, smart formula: strong brands need innovative solutions.

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International Business Awards: dotSource Is »Company of the Year«! [On Our Own Behalf]

International Business Awards
dotSource Management: Frank Ertel, Christian Otto Grötsch, Christian Malik (from left to right)

We are »Company of the Year«! Whoop whoop! The jury of the International Business Awards has chosen dotSource as the winner in the »Internet/New Media« category. We are incredibly proud that we have been able to bring one of the world’s biggest and most renowned business awards to Jena – especially in turbulent times like these. Thanks to Stevie Awards for this award and thanks, dear dotSource family, for the tremendous work, solidarity and commitment, no matter what the circumstances.

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Marketing Automation Is More Than Sending Out Newsletters – How BayWa Achieves Next-Level Personalisation with SAP Marketing Cloud [Success Story]

BayWa Marketing Automation Success Story
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BayWa – you have read a lot about this company on our blog lately. Yes, BayWa AG is indeed featured frequently in our weekly success stories. This is because the company is clearly on the fast track to success when it comes to digital transformation.

The Munich-based group, which is one of the market leaders in the agricultural and construction industries, also wanted to take its marketing automation to the next level. As BayWa and dotSource had already enjoyed many years of cooperation, the group commissioned the Jena digital agency to implement SAP Marketing Cloud and integrate it into the existing system landscape. Find out in today’s success story how this was achieved and what added value it brings.

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