This is how content marketing works in B2B [info graphic]

Grafik:Sohel Parvez Haque
Graphic: Sohel Parvez Haque

In B2B, it comes down to personal contact with the customer more than in any other branch. Especially content marketing strategies start here and support customer contact with well-told content. But this has to be communicated in the right way. That’s why B2B marketers have to focus more strongly on different customer contact points than their B2C colleagues. At the end of the day, the more interactions possible through one channel, the better the lead generation and customer binding.

So what do you need for a successful content marketing strategy B2B? An info graphic by Uberflip answers just this question: in person events, webinares and case studies are some of the most popular B2B tactics. But social media also plays a role. Career networks like LinkedIn and Xing are particularly important here.

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Psychology over QR Codes: the Handelskraft Berlin breakfast 2015 [recap]

Without question, Berlin belongs to the top cities of our Handelskraft e-commerce breakfasts. We were drawn to the capital  for the third time and once again, had a pleasant and successful event. Together with Martin Groß-Albenhausen and 25 guests, we discussed cross-channel marketing.

The focus was on how not to loose customers with a channel changeover. This problem is still approached technically too often in e-commerce: will the customer follow a QR code? It is worth printing a voucher on billboards?

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Shopware implements emotional shopping with these features

Shopware 5There has to be a way to get the things which work in stationary retail into online shops – the e-commerce developers for Shopeware, coming from Schöppingen, are sure to have had this thought as well. With yesterday’s release of Shopware 5, the team committed themselves to “emotional shopping. On any device.” Shopware is following the trend in e-commerce 2015 with their penchant for a very individual and personalised shopping experience.

Standing out from other systems

We were only recently asking ourselves what shop system is best for a B2B shop. Thanks to the features of the fifth version published to date, Shopware did well. Although it still has to be field tested in B2B, we’re loving their emotional shopping. At least in B2C business, it seems to be a sure thing and they are aggressively using it set themselves apart from OXID and Magento etc.

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Oxid, Spryker, Magento, or Shopware after all – for B2B!?

Graphic:Ryan Hyde
Graphic:Ryan Hyde

Trade between business customers, B2B or even ‘the future of e-commerce’ – many companies in the branch have recognised the signs: some a long time ago, some have already missed the boat, but still somehow managed to get in. With the Oxid eShop B2B enterprise edition, the next shop system provider is bringing software onto the market, which is specially tailored to the B2B branch.

But there are other candidates, alongside Oxid, who want to score in the area of B2B. With the new version 5, Shopware is a hot upcoming candidate in e-commerce. Green fields framework Spryker could also muscle in sooner or later. Magento has been around for a long time and they are currently working toward the release of Magento 2 and continuing to professionalise.

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Porsche, Porno, Upholstery: a look back at the ECC-Forum 2015

ECC Forum
An all-round successful event is how you could sum up the ECC-Forum “Experience and Service in (Online)Trade”, which took place in Cologne yesterday. The weather gods must be soccer fans, because the sun only shone on the concrete block building. This made the terrace, and of course the view of Cologne, all the more tempting. But the varied and class-studded program made time fly.

After Dr. Kai Hudetz’ greeting, Dr. Eva Stüber started the event the with latest statistics from a study on the cross-channel behaviour of customers, published at the beginning of May. The exciting thing here was that pure blooded stationary purchasers are dying out quicker than anyone thought. Cross-channel shopping is the mainstream, but the purely online shopper is rarer in comparison to the last survey. So shopping on all channels is the future, which is further supported by the networked behaviour of “smart natives”.

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What kinds of cross- and upselling do you know?

cross-selling
Graphic: Kudelka Cartoons

At yesterday’s ECC-Forum in Cologne, I heard that a good third of all sales on Amazon are triggered by product recommendations. Also according to Forrester, recommendations are responsible for an average of 10-30 percent of shop turnover. They can also raise the customer lifetime value (LTV), average order value (AOV), turnover, profit, and the number of leads.

High time to call the advantages of cross- and up-selling up from the memory banks again:

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A crime scene in your own store: why defreuders have it easly in m-commerce

Grafik:Don Hankins
Graphic: Don Hankins

The Mobile Payments & Fraud Survey 2015 uncovered something: investigations of fraud in m-commerce are neglected. Especially in today’s Mobilegeddon, traders should not just commit themselves to optimising their mobile internet presence, but also be aware of, and fight, growing fraudulent activity. But the survey paints a different picture: it focuses on the implementation of payment methods.

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The shareconomy has proven itself – but it doesn’t work without a business mindset

Shareconomy
Photo: Carlos Maya

The experts finally came to the conclusion that, when it comes to the topic sharing economy: instead of feel-good cuddles, early capitalism is coming – truly socially oriented models are doomed to fail. With the end if the sharing app “Why own it?” their timing was just right.

But nothing is as bad as it seems. The share economy approach is missing neither substance, nor does it always have to entail people working outside workers’ rights. The branch is growing and professionalising, which can been seen in the French company BlablaCar’s take over of car sharing services mitfahrgelegenheit.de and mitfahrzentrale.de.

According to a current study by PriceWaterhouseCoopers, 72 percent of current US citizens who have already used a sharing service want to do it again in the next two years. This shows the growth and positive image gain for the respective companies.

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Are private labels the saviours of trade?

Beliebtesten Eigenmarken in Deutschland
Graphic: the 10 most popular private labels in Germany (Source)

What stops manufacturers from selling directly? Less and less, as the numerous examples last year made clear. Even larger consumer goods labels like 3M now run online shops, even if some still have the hand brake on.

The pressure on traders is growing because they are spreading themselves across the value chain and are trying to control sales channels more strongly themselves, rather than leave this to their trading partners.

Private labels are currently being discussed as a way out of this – if traders become manufactures themselves, this could free them from a dependency on manufacturers, as well as logistics.

Traders aim to make themselves more independent and less vulnerable to copying by the competition through their own process chains, brands, and products. Even more than that, the private label offers numerous other opportunities.

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Net find: how mothers call you to dinner in 2015

Since we have been able to basically be in contact with each other constantly, leaving your smartphone in your pocket and giving the people who are actually there your full attention has become one of the greatest compliments. If manners are missing and meal time becomes nothing more than playing around on the tablet etc., the “Social Media Guard” or the new”Pepper Hacker” might be your only options:

According to the motto of Chris Rock:

 

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