Digital Platforms – What can SAP C/4HANA do? [Part 4] Posted on 17. December 20185. December 2018 | by Sara Herrera Source: Pexels Behind every professional swimmer there is a team of experts who contribute to the athlete’s success in the sport. There’s a manager, trainer, physiotherapist, and training partner. Digital platforms also consist of different experts alias systems that cover the most diverse disciplines in e-commerce. These include marketing, sales, and services. In the third part of our Digital Platforms, we explained what is special about the SAP HANA database. This time we’ll introduce you to their individual systems in detail. Pretty cloudy on the horizon As shown in the figure below, SAP C/4HANA includes the SAP Marketing Cloud, the SAP Commerce Cloud, the SAP Service Cloud, the SAP Customer Data Cloud, and the SAP Sales Cloud. Thanks to the acquisition of Hybris, Gigya and CallidusCloud solutions are also part of the platform. Source: dotSource GmbH Continue (9 vote(s), average: 5.00 out of 5)Loading... Categories E-Commerce
Digital platforms — In the fast lane with SAP HANA [Part 3] Posted on 13. December 20187. January 2019 | by Sara Herrera Source: Pexels As in swimming, there are also a number of internationally successful competitors in the cloud industry. SAP is one of the newcomers here. But what makes the cloud platform from SAP so special? To what extent does SAP differ, especially through »HANA«, from the other cloud providers? After all, SAP HANA is the basis of all cloud products from SAP and THE unique selling proposition among cloud providers. Continue (8 vote(s), average: 5.00 out of 5)Loading... Categories E-Commerce
Robot colleagues – Using the cloud for real intelligence? [5 reading tips] Posted on 10. December 20185. December 2018 | by Sara Herrera Source: Photo by Franck V. on Unsplash With all the attention on Cyber-Monday-Week and its excellent results, other relevant news from Amazon has gone almost unnoticed. Two weeks ago, re:Invent Campus took place in Las Vegas, one of the world’s largest cloud computing events. Amazon’s cloud service platform AWS made remarkable business announcements there. In addition to machine learning, big data, blockchain and databases, AWS was also looking for new cloud services in funky areas like cosmos and robotics. The latter goes far beyond the debate of humanoid companions in everyday life and business. How widespread are robots currently and what are Amazon’s plans to promote their use and development? Continue (7 vote(s), average: 5.00 out of 5)Loading... Categories Reading Tips of the Week
Best Practice for Best Business – First Speakers for the 2019 Handelskraft Conference Posted on 6. December 20184. December 2018 | by Franzi Kunz Source: dotSource 2018 is slowly but surely coming to an end. But preparations for 2019 are continuing to run at full speed. Even better? There’s still news to announce before the end of the year! True to the motto: Think about tomorrow, today. We’re giving all brands, retailers, and manufacturers the chance to do just that. At the Handelskraft Conference on the 28th of March 2019 at the Klassikstadt in Frankfurt am Main. Continue (9 vote(s), average: 4.11 out of 5)Loading... Categories Design & Usability
The popularity of customer service on messaging platforms [5 reading tips] Posted on 3. December 201830. November 2018 | by Sara Herrera Source: Fotolia Phone calls are rare. Communicating via text or voice message is getting more and more popular, especially among younger generations. It’s a fast, simple, and comfortable way of communicating. Now users are expecting this kind of experiences when talking to businesses. Excellent and careful customer service is a distinguishing feature and has become essential. Continue (10 vote(s), average: 5.00 out of 5)Loading... Categories Reading Tips of the Week
One data system to Hospital 2.0 Posted on 30. November 201828. November 2018 | by Franzi Kunz Source: pexels German hospitals aren’t exactly known for being digital pioneers: Lots of paper with handwritten notes, x-ray prints, and hardly usable digital health insurance cards. A long way from what Hollywood shows medical facilities to be like. In these shows and movies, doctors are far from reality. Using tablets at a patient’s bedside to show the patient their fracture on a digital x-ray with an animation to help explain what happened internally. The German consortium SMITH wants to use a standardised data system to take the first steps towards efficient patient management so that the digital transformation can finally begin in these hospitals. Continue (12 vote(s), average: 4.67 out of 5)Loading... Categories E-Commerce
Here’s how retailers and manufacturers can learn from Singles Day Posted on 26. November 2018 | by Sara Herrera Source: Alibaba 11.11? Just a time before the holiday rush. But in Asia, this has been a special day for the last nine years. Thanks to the Chinese e-commerce giant Alibaba, the 11th of November, since 2009, it’s also THE shopping event of the year called »Singles Day«. Not only is it the most successful, best-selling deal day of all time, it has also spread internationally and far beyond Alibaba. In addition to sales records, the immense number of customer interactions, and parcel shipments, there are other aspects that are worth analysing. Continue (8 vote(s), average: 5.00 out of 5)Loading... Categories Reading Tips of the Week
Improving customer service with AI Posted on 23. November 2018 | by Franzi Kunz Source: pexels On May 8th, Google CEO Sundar Pichai took his place on stage in Mountain View, CA. During his keynote at the Google I/O Conference, he presented a new development to an astonished audience that could change the world: Google Duplex. Google Duplex lets the Internet giant give AI a voice. The voice is indistinguishable from a real human. In other words: When Google’s AI makes a phone call, the person on the other end doesn’t think they’re talking to a computer. Google Duplex even intersperses a few ums and erms through its sentences. Google Duplex has created a scalable assistant with an ingenious understanding of dialogues that can lead thousands of conversations at once. Google’s focus on this project is a solution for private users. But it’d be unfortunate if this groundbreaking technology can only take care of table reservations for your next candlelight dinner. Only with personal customer service can this intelligence reach its full potential. Continue (7 vote(s), average: 5.00 out of 5)Loading... Categories Design & Usability
Smart Cities and E-Government? Germany is still in its infancy [5 reading tips] Posted on 19. November 201815. November 2018 | by Sara Herrera Source: pexels.com Our cities are getting digital. There is public Wi-Fi and apps that not only provide real-time local information about parking options, but also provide local information such as events, news, or rental offers. But a smart city can do much more than just surf the web. At least theoretically. But how developed are “smart cities” in Germany? Are digital offerings already known and when yes, have they prevailed? Where’s the biggest potential? Continue (7 vote(s), average: 5.00 out of 5)Loading... Categories Reading Tips of the Week
Age doesn’t protect against new work — Demographic change 4.0 Posted on 16. November 201815. November 2018 | by Franzi Kunz Source: pixabay Experience, wisdom, leadership – all these qualities are spoken to people who are older than you, right? From small business to schooling to the completion of vocational training or studies, it is primarily older people who educate, advise, train, and lead. This socio-cultural character ensures that one expects a senior person to be someone older than oneself. Thanks to digitisation, new job profiles and the demographic change 4.0, it’s precisely this expectation that is increasingly being met. The tendency is to have a project and team leader around 30 with a staff of 40-plus years. Continue (8 vote(s), average: 5.00 out of 5)Loading... Categories E-Commerce
