“Here comes our profit killer!” Recap of the logistics & returns conference 2015 Posted on 17. June 2015 | by Christian Otto Grötsch Returns kill profit, customers are making cheekier use of returns policies, and the post office favours Amazon? The world of logistics doesn’t have this much of a black view of e-commerce, as the Logistics & Returns conference last week in Neuss showed. Within a small framework, this important topic was discussed from all sides, with a stronger focus on multichannel. After all, no other trend makes the lives of traders and logistics providers as difficult (and exciting) as this one does. The conference was attended by representatives from Hugo Boss, Hornbach, Navabi through to Peter Hahn. International speakers from China, the UK and Australia made sure the agenda was varied. Logistics and returns: a sexy topic? Actually – yes! :) Continue (No Ratings Yet) Loading... Categories E-Commerce
Amazon Prime opens up – can’t keep up anymore? Posted on 16. June 2015 | by Christian Otto Grötsch Until now, only traders who ship their wares from Amazon’s central warehouses were able to participate in the Prime programme. Amazon Prime has now opened up to third parties, at least in the USA, according to the WSJ. This means that the number of products available on Amazon Prime will skyrocket. Nice for Amazon: it all comes out of the traders’ own budgets. The promise remains the same for the 10 traders Amazon is supposed to have recruited for independent Prime shipping so far: orders have to get to the customer the following day, in line with the Prime promise. This means that the company’s own warehousing situation plays a role in their ability to participate in Prime. The only question, is why Amazon is opening up its customer binding apparatus? They are obviously surprised by the success of the model and can’t keep up with the demand for a broadening of the Prime assortment. Apparently, there have often been complaints in the USA, that Amazon Prime cannot keep up with their own service promises because of such strong demand. Perhaps these are just interim steps, until Amazon gets their own fleet on the roads? Continue (No Ratings Yet) Loading... Categories E-Commerce
Twitter CEO Costolo steps down – will “Not Google+” soon be followed by “Not Twitter”? Posted on 15. June 2015 | by Christian Otto Grötsch Warning: Undefined array key 0 in /var/www/html/wp-content/themes/dotsource/functions.php on line 1070 We already said goodbye to Google+ last week. Sadly, it lost the fight against “Not Google+” and started slowly disappearing from the face of the earth. Does this fate await Twitter as well? It just came out that Dick Costolo is leaving the company after consistently disappointing numbers. Looking at this 5 year old (!) parody, you realise that nothing much has changed. Twitter is good for…. ? Continue (No Ratings Yet) Loading... Categories E-Commerce
Busniess Metrics: something for all businesses and staff Posted on 12. June 2015 | by Christian Otto Grötsch Graphic: Jorge Franganillo Word is getting around: the use of business metrics has nothing to do with business size. Defining metrics makes sense for businesses of all sizes and is already a competitive advantage for some companies. Online pure players, like Zalando, placed a high value in automation and testing early on to achieve excellent results. Web analysis makes it possible to analyze the customer journey across all end devices. Businesses can collect data from all monitoring tools and systems and display it on spread sheets. This makes it possible to build up dashboards for a quick overview and detailed reports, making the entire business process transparent. Continue (No Ratings Yet) Loading... Categories E-Commerce
Netfind: even drunks want to shop online Posted on 12. June 2015 | by Christian Otto Grötsch Photo: Blondinrikard Fröberg Without wanting to trivialise drugs, you can attribute a euphoric effect to alcohol without sticking your neck out too far. The fact that online shopping can be more fun tipsy, has now inspired an app in the USA. It helps drunks make the right wrong purchase decisions. You can reach the target group in two ways: with particularly silly products, or from the usability angle – user navigation which is especially resistant to uncoordinated fingers. To register, a text to the number 551-333-7865 saying “heyyyyyy” is enough. Continue (No Ratings Yet) Loading... Categories Net Find of the Week
The digital transformation of a whole country: China’s battle against the economic downturn Posted on 11. June 201521. January 2022 | by Christian Otto Grötsch Graphic: Suvcon With over 650 million internet users, China is one of those countries for which the future holds a lot of potential when it comes to e-commerce. In an attempt to counteract the economic turndown, the Chinese government has introduced a programme which should supply the internet to rural districts and network traditional industries. The campaign “Internet Plus” is supposed to bring China back on course. Alibaba has already shown that East Asian companies are not to be underestimated. But there chances for foreign companies in China too. For instance, Windeln.de’s largest market is the People’s Republic. At the same time, technology companies have to battle with censorship and IP blocks. Will China still manage to take the next step and become a digital nation? Continue (No Ratings Yet) Loading... Categories E-Commerce
Forgery in e-commerce: why does Amazon send so many counterfeits? Posted on 11. June 201521. January 2022 | by Christian Otto Grötsch Graphic:Travis Juntara Just a few weeks ago, the shopping centre around the corner from us ran an exhibition on counterfeiting. Recognise the fake Bosch chainsaw immediately? Impossible. and other knock-off products were virtually indistinguishable from the original. Where forgers used to write the name of the company wrong, e.g. “Adodas” instead of “Adidas”, today’s fakes look high quality at first… but they are still knock-offs. Because it really comes down to trusting a shop in e-commerce, I was surprised that Amazon seems to have a lot of problems with counterfeits. The knock-offs aren’t just offered by other traders via the market place, but by Amazon itself, as they store them in their logistics centres. But whose fault is it? A look at one of Amazon’s biggest competitors gives us an idea. Continue (1 vote(s), average: 4.00 out of 5)Loading... Categories E-Commerce
Netfind: “Not Google+” proves to be highly successful Posted on 10. June 2015 | by Christian Otto Grötsch In 2011, something that can only be called a success story started with “Not Google+”. The very first condition of membership, not registering for Google+ was received by the majority of internet users enthusiastically. The retreat of Google+ from the Google universe has finally started over the last few days. In browsers, the “+” in front of names has disappeared, as well as the link to the digital ghost town. There remains: “Not Google+” :) Continue (No Ratings Yet) Loading... Categories E-Commerce
The Luxury Industry Still Isn’t Digitalised – Apple’s Chance? Posted on 9. June 2015 | by Christian Otto Grötsch Not coincidentally probably the prettiest smartwatch on the market: The Apple Watch Apple’s products have always been pretty, that is just as it should be. But the tech-company’s current aspirations take this to the next level: Apple is kind of becoming a fashion label. I realised this watching this video: fashion reporter talks with Management Consultant Mimma Viglezio about the future of the luxury segment in e-commerce and why things still haven’t got going there: Continue (No Ratings Yet) Loading... Categories E-Commerce
The Buy Button is Coming from all Sides – Should Traders Panic? Posted on 9. June 2015 | by Christian Otto Grötsch Online shopping of the future. There are as many opinions on this as there are experts. Selling out of the SERPs pr Pinterest Post, or Twitter timeline is sure to be a topic which interests everyone, whether it catches on or not. After Twitter and Google’s experimentation with the buy button for a long time, not to mention Facebook’s consistent e-commerce ambitions, image platforms Pinterest is getting on board on a grand scale and realising “buyable pins”: Continue (No Ratings Yet) Loading... Categories E-Commerce