Reading Tips of the Week

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Internet of Things Was Only the Beginning – Here Comes »Smart Dust« [5 Reading Tips]

internet of things, smart dust, technology, sensors
Photo by Jakob from Pexels

The development of the Internet of Things is nowhere near slowing down. Quite the opposite: by the end of this year, presumably 4.8 billion networked endpoints will be used in the enterprise segment and car industry. According to a forecast by Gartner, this figure will even rise to 5.8 billion by 2020 which is equivalent to an annual growth of 21 per cent.

Two forces are driving this development forward: speed and size. On the one hand, companies use an improved broadband connection to make real-time analysis and on-demand intelligence possible. In B2C as well as B2B, several use cases have already shown their potential. On the other hand, sensors – an essential component of the Internet of Things (IoT) – become smaller and smaller and more and more sophisticated.

In this context, Gartner states that companies will use physical space to interact with their customers through these tiny sensors. Smart Cars, Smart Cities, Industry 4.0 or Smart Farming are familiar terms surrounding a phenomenon that covers way more – for example the next stage of the IoT technology called »Smart Dust«, which currently attracts a lot of attention.

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Adobe Updates Strengthen Commerce Cloud in DXP Portfolio [5 Reading Tips]

adobe, magento commerce. dxp, ai
Photo by Lindsay Henwood on Unsplash

In May 2018, Adobe acquired Magento for 1.68 billion dollars. Even back then, it was only a matter of time until the giant from San Jose would integrate Magento into its tech stack. In April 2019, Adobe launched the Magento-based Adobe Commerce Cloud. By doing so, Adobe complemented its portfolio with the missing e-commerce platform which works in B2B as well as B2C relationships and fits in seamlessly with the Adobe Enterprise Cloud.

Recently at the MagentoLive conference in Amsterdam, important updates and key integrations with Adobe were announced. They will enable Magento users to deliver more personalised shopping experiences and to use the huge amounts of collected data more intelligently.

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(4 vote(s), average: 5.00 out of 5)
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Super Apps – The New Way To Attract Customers [5 Reading Tips]

super apps, revolution, platform, asia
Photo by Gerd Altmann on Pixabay

If you want to book an accommodation, order something to eat, transfer money, chat with friends or colleagues and shop some new shirts, how many apps do you need? In the Western world, you certainly need six different ones. In Asia, however, a new model that centralises all these actions in one single place is establishing itself: the super app.

The Chinese pioneers WeChat and Alipay are the largest exponents of this super app revolution and are therefore considered to be role models. Companies from all over the world now aspire to put this successful Chinese model to use in their own region. But what actually is a super app, which advantages does it have and in which other regions does it already experience a boom? Will super apps even be able to gain a foothold in the Western world?

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(6 vote(s), average: 5.00 out of 5)
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CRM Is More Than Software – Technology On Its Own Does Not Create A Competitive Advantage [5 Reading Tips]

crm, customer relationship management, challenges, data silos
Photo by Burak K from Pexels

Personalisation is essential to the successful creation of digital customer relationships and thus for long-term success. Addressing customers individually is far more than sending an e-mail with the correct name. 360-degree customer focus is required, which in turn covers all touchpoints of the customer journey. In order to master all these mammoth tasks, companies need a reliable and central source of supply, the so-called »Single Point of Truth« for customer relationship management.

Therefore, it is no surprise that the topic CRM has recently become more and more important for companies. Consequently, more and more money is invested in CRM projects as well. However, according to a study conducted by Uniserv, 62 per cent of companies are not satisfied with the management of their customer data. What does this tell us about the status quo of this important technology in digital business and which challenges do retailers, manufacturers and brands currently face in this regard?

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(5 vote(s), average: 5.00 out of 5)
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20 Years Of Alibaba: Developing an Internet Empire

Alibaba ist Amazons größter Konkurrent
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2019 means it’s Alibaba’s 20th birthday! In China, the Alibaba Group is already the largest e-commerce company, but the company continues to grow in the west. From a small, quick deals marketplace to multinational Internet giant that pleases its customers.

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(6 vote(s), average: 5.00 out of 5)
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Microbrands: An Underestimated Danger for Established Players? [5 Reading Tips]

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Microbrands have been producing more and more B2C brands for years. They are incessantly taking market share from traditional companies, putting some of them in distress.

But what do these small companies have that the big players don’t? And what can market leaders still learn from small companies?

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(8 vote(s), average: 5.00 out of 5)
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3D Printing Is Shaking Up The Manufacturing Industry [5 Reading Tips]

3d druck technologie status quo
Photo from Reimund Bertrams on Pixabay

Parts for cars and aeroplanes and even implants for humans… All could be manufactured on demand with 3D printing. 3D printing/manufacturing is getting trendy again. According to market research firm IDC, four out of ten manufacturers will utilise it in the next three to five years. Factors contributing to the boom include advances in hardware and software as well as an increasing variety of materials that can be used in such processes.

3D printing or additive manufacturing is becoming a major pillar of the fourth industrial revolution. More and more manufacturing companies are discovering 3D printing technology for themselves. Which sectors are using it more and more today? And more importantly, what are its strengths compared to traditional manufacturing approaches?

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(8 vote(s), average: 5.00 out of 5)
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Successfully Network and Measure Commerce [5 Reading Tips]

connected commerce, omnichannel, otto
Source: Photo by Christiann Koepke on Unsplash

Future shopping experiences blend the offline and online worlds. A study by EHI proves that omnichannel retailers are fast among the top 1000 online stores.

 The combination of all distribution channels climbs to the second position of the most widely used digital business models and will determine the future of retail in addition to an online-only approach. »A classic multichannel strategy seems to be unpopular«, says e-commerce expert Christoph Langenberg from EHI.

Channel linking, however, requires a technical masterpiece. This keeps many small retailers from implementing appropriate services, so it’s mainly the top-selling retailers who rely on omnichannel strategies. Marketplace Otto.de has just announced a cooperation with the shopping centre operator ECE, in which online and offline shopping should be more closely linked.

However, integration isn’t the only growing pain companies suffer from in omnichannel scenarios. Measuring online-to-offline campaigns isn’t always possible. But Google is increasingly stepping up its efforts recently to capture the impact of digital campaigns on in-store purchases.

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(8 vote(s), average: 5.00 out of 5)
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Retail as a Service: No Sales, Just Experiences [5 Reading Tips]

Retail as a Service
Source: b8ta

People keep saying stationary retail is dead. But that’s not really the case. True to the motto »Transform or die!«, The role of branch locations is being redefined and promoted through innovative store concepts. Stationary businesses are no longer seen as just a sales instrument, but they are increasingly developing into service points.

The focus is therefore no longer solely on selling at any price, but to quench the thirst for information typical of the discovery phase and to arouse curiosity. For this, new branch concepts rely on a lot of technology and a small, frequently changing product range.

It is even desirable that customers come to the store, look at products there and try things out before they finally go back without having bought anything. The thought behind this? If the experience remains positive, the purchase will eventually be made through any channel.

All of this promises and enables a new concept, which is becoming more and more prevalent, especially in the United States: Retail as a service. What’s behind it, which success stories are paving the way, and why this approach for manufacturers and brands can be so attractive, will be clarified for you in this article.

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(10 vote(s), average: 4.60 out of 5)
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Amazon Launches Its Own Brand for B2B Customers [5 Reading Tips]

amazon, b2b, eigenmarke
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Amazon wants to be more than the preferred middleman and is continuing to expand its dominance in online retail. A favourable position in the search results and the large amount of information about consumer behaviour, high-performance categories and products enable the tech giant to open up new opportunities on its own. So Amazon has recently added another private label to its portfolio.

According to TJI Research Amazon already has 141 brands of its own but the most famous is AmazonBasics. And now the online giant from Seattle is launching a new private label aimed at business customers: AmazonCommercial.

Has Amazon’s strategy changed with this step? What’s this new brand all about? Should retailers, manufacturers, and brands worry about this trend, or is this going to open up new opportunities? This is what our article is focusing on.

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