Today, shoppers got used to order a certain amount of products that usually exceeds their financial possibilities and original expectations motivated by generous free-return policies or the popularity of ex post payment methods. The return-anything culture: order – receive – try on– decide (buy or return) has been established as a daily routine. As a consequence, retailers’ storages and warehouses are collapsing and the losses become a real headache. And then, some questions arise: What to do with such amount of undamaged items? How can return rates be reduced, and how can retailers take advantage of returns?
Returns kill profit, customers are making cheekier use of returns policies, and the post office favours Amazon? The world of logistics doesn’t have this much of a black view of e-commerce, as the Logistics & Returns conference last week in Neuss showed.
Within a small framework, this important topic was discussed from all sides, with a stronger focus on multichannel. After all, no other trend makes the lives of traders and logistics providers as difficult (and exciting) as this one does.
The conference was attended by representatives from Hugo Boss, Hornbach, Navabi through to Peter Hahn. International speakers from China, the UK and Australia made sure the agenda was varied.
Logistics and returns: a sexy topic? Actually – yes! 🙂
Everyone knows that Amazon have been testing a new kind of delivery via drone for a long time, so that they have delivery to customers as quickly as possible. But the patent for Amazon’s drone delivery system has new been published.
The patent gives the first detailed view into this risky venture. Amazon Prime Air customers are supposed to be able to communicate their whereabouts via an app. The drones are supposed to be able to land and take-off with the help of various sensors, e.g. radar, sonar, infrared, as well as a camera.
The drones communicate with each other
The “Unmanned Aerial Vehicles” (UAV) also collect data on the weather and environment. This information is not just used for a UVA’s calculations, but is also passed on to other drones in the area. This system seems to be more complex than anyone has envisioned up to now. There are supposed to be stations with the infrastructure, which supply the drones with electricity so that they can fly to distant locations. I
Rewe has said goodbye to their slogan “market prices” and are now working on their online prices. What is making itself felt at the moment is that offers and specials are not valid online. Observers are also talking about other price increases (see the comments ont3n). Even if every fourth German orders groceries online now according to Bitkom, online grocery trade is still a tough business.
The problem is that customer and trader points of view differ greatly. Large packaging, toilet paper or even heavy crates of drinks are attractive for delivery from the customer perspective, but at the same time they have an especially low profit margin.
It is not just at Zappos that everything is about customer service. Wein & Vinos, Germany’s largest online wholesalers of Spanish wines have set the goal of making all customers happy.
It is tragic when, despite this, every shipping deal’s nightmare comes true. They only wanted to do something good for themselves and their customers, by switching to a Magento shop after 16 years of in-house development and bringing their software and inventory management systems up to date.
Because of technical difficulties Christmas sales sank into chaos. Even the customers were not spared. They received wine they hadn’t ordered, deliveries for the holidays arrived late or not at all, and larger orders were delivered in lots of small parcels.