Unpleasant processes: Hunt the sacred cow

Grafik: Antonio Caiazzo
Photo: Antonio Caiazzo

Every company has and maintains: Processes, routines, or rituals that are not only ineffective, but that can also paralyse the workflow of entire departments. Especially with the introduction of new systems or processes, these “sacred cows” immediately stand out … but they are only touched in the most extreme emergency. Understandably, sacred cows in companies are there to create a comfort zone through routine and habit.

But how can you break such habits when introducing a new CRM system, for example, without upsetting end users and your own colleagues?

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