Project Management

Here you can find posts about the topic Project Management.

Personalisation Above the Clouds: De Gruyter Takes Customer Experience to a New Level with Salesforce Multi-Cloud

17. December 201916. December 2019by Franziska Kunz 0

Personalisation, De Gruyter, Salesforce Multi-Cloud — The De Gruyter and dotSource project teams at the release party on the dotSource rooftop terrace in Jena

It is no longer possible without personalisation! Many companies have understood by now that they have to offer their customers more than just a simple webshop with standard product images and clumsy descriptions which only makes reading easier for the search engine, but not for the customer.

If orders are made more difficult because forms have not been set up correctly or if there is no way to contact the company in case of queries, it is unlikely that the customer will come back.

So what has to be done to offer an all-round successful user experience? Personalisation must not only be a buzzword but must be lived. It is the foundation for the successful design of digital customer relationships. Today, we show you how this theory became business practice for our client De Gruyter.

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(1 vote(s), average: 5.00 out of 5)

»Online Shop Only« in B2B – How MEVACO Succeeds in Translating Customer Focus from Analogue to Digital with Salesforce Service Cloud [Case Study]

3. December 20192. December 2019by Franziska Kunz 0

Onlineshop only B2B Mevaco Case Study — Download the case study for free now!

CRM kills Salespeople. As if. The success story of MEVACO shows that it should rather be called CRM supports Salespeople. Why? Because the suitable system and its networking ensure ideal processes. This, in turn, provides the basis for the measure of all things in terms of designing digital customer relationships: added values.

In the »As-A-Service-Age« and in B2B anyway, it is obvious to do everything to convince with first-class service. With the introduction of Salesforce Service Cloud, MEVACO GmbH managed to do exactly this because it allowed the company to have a sales department which – thanks to automation, system networking and pioneering technologies – not only meets customer demands in a personalised, but also efficient way.

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(5 vote(s), average: 5.00 out of 5)

Best Practice E-Commerce (General) Project Management

Microservices Instead Of Monolith: The Publisher C.H.BECK Is Restructuring Its Online Shop With Commercetools [Case Study]

19. November 201927. November 2019by Sara Herrera 0

Microservices Monolith C.H.BECK Case Study — Download the case study for free now!

Faster, more flexible, more efficient, more scalable, more performant. These five requirements are the Holy Grail of each online shop nowadays because customers expect lightning-fast loading times, simple operation and an up-to-date product range at all times. Companies, in turn, want to develop innovations quickly, optimise cost savings and attain maximum productivity.

With increasing growth and rising ambitions, however, outdated structures and solutions quickly reach their limits. Courage is required when it comes to digitalisation. C.H.BECK, the German market leader in the field of legal literature, therefore decided to break with its 15-year monolithic platform developed in-house and to rely on modern and flexible technologies. Keywords are microservices and cloud, technology partners are commercetools and Microsoft Azure.

In our new success story, we show how C.H.BECK managed to restructure its online shop with commercetools to make it fit for the future.

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(5 vote(s), average: 5.00 out of 5)

Allgemein Best Practice Book Trade E-Commerce (General) Partnerships Project Management

Salesforce Commerce Cloud provides smooth shopping experiences on EMP [Case Study]

12. November 201927. November 2019by Franziska Kunz 0

EMP Salesforce Commerce Cloud — Quelle: dotSource

Customers expect not only lightning-fast loading times, but also personalised product presentations in order to find the exact product they are looking for as quickly as possible, regardless of whether the purchase is made on a smartphone or a desktop or regardless of how many people access the website at the same time. Many customers nowadays take purchasing in efficient shops for granted.

By migrating to Salesforce Commerce Cloud, the biggest mail-order retailer of rock and entertainment merchandise products EMP wants to meet these demands even better. In cooperation with dotSource, the online shop was migrated and the existing heterogeneous system landscape was streamlined.

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(6 vote(s), average: 5.00 out of 5)

Allgemein Best Practice E-Commerce (General) Internal International Mail Order Trade Project Management

100 years of Bauhaus – What can digital businesses learn from the Master of Modern?

19. July 201918. July 2019by Franziska Kunz 0

bauhaus, 100 jahre bauhaus, agiles management, jubiläum — Source: Bauhaus-Archiv e.V. / Museum für Gestaltung, Berlin

Walter Gropius is a German architect, designer, and founder of Bauhaus. This is what’s in every dictionary. But Gropius is more than a historical figure; he’s an icon, a brand, an influencer. His name is still synonymous with pioneering architecture and the best design. We’re taking the 100th anniversary of Bauhaus as an opportunity to ask an important question: What can digital businesses learn from Bauhaus and its masters of the time?

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(9 vote(s), average: 5.00 out of 5)

Content commerce Design and Usability Project Management

Big data for big players: How Krones wants to create the beverage factories of the future [Case Study]

3. July 201926. June 2019by Franziska Kunz 0

Data Log Dashboard Krones Case Study Cover — Source: dotSource

Soft drinks and water in PET (plastic) bottles, canned beer, or canned food. Without the right packaging, our daily shopping would be a lot more environmentally friendly, but also much more exhausting. Not to mention the logistics, which would have to be completely rethought.

Hundreds of millions of beverage and food packaging products are produced in Germany alone and largely recycled thanks to a reusable deposit system. One of the biggest players in this field is Krones AG, which develops complete production lines and employs more than 16,500 people worldwide. With a data import via a B2B online shop newly developed by dotSource, Krones is taking a decisive step in the direction of the Industrial Internet of Things.

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(9 vote(s), average: 5.00 out of 5)

Best Practice E-Commerce (General) Internal Product Data Management Project Management

New white paper: »KPIs in E-Commerce«

19. June 201917. June 2019by Christian Grötsch 0

Key performance indicators (KPIs) enable companies to measure the progress of important targets. Digitally transforming companies are increasing the practice of widespread management/controlling many times over. It’s no wonder that this is one of the most popular topics in current business. And in our white paper »KPIs in E-Commerce« we get to show you what to look out for. It’s no wonder that this white paper, previously only available in German, is one of our most popular downloads to date.

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(8 vote(s), average: 5.00 out of 5)

Best Practice E-Commerce (General) Facts Internal International Project Management Statistics, Data, Facts

New Work: Happy employees mean happy customers

5. June 201929. May 2019by Franziska Kunz 0

New Work zufriedene Mitarbeiter high five — Source: pixabay

Whether Work 4.0 or New Work, the way in which attractive and successful workplaces in the digital age should look is still a trending topic. It’s not just about how you, as a company, can stand up to the pressure of innovation, but also about how, with the help of the right corporate culture, you can ensure that everyone involved works happily and well. Be it a question of time, the right tools, or the right rooms.

This connection of people, space, and technology forms the basis for turning trends into innovations to create added value for the business as well as for users. And users, not just the customers, partners, and suppliers, but above all, employees. What it takes to make »could’ve, should’ve, would’ve« also be a successful corporate practice, and which organisational and team concepts are increasingly prevailing, we’d like to briefly introduce today.

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(9 vote(s), average: 4.89 out of 5)

Best Practice E-Commerce (General) Project Management

An ERP isn’t everything!

31. May 201916. May 2019by Franziska Kunz 0

ERP zu MDM Navigation Golden Record — Source: pexels

How do you perform successful digitally? It’s a little bit like school. With practice and diligence everything works much better. Translated into the question of how to properly manage and diligently analyse the flood of data today, many companies think that their enterprise resource planning system, or ERP for short, serves as a cure for everything.

But that’s only partially true. The purchasing manager of a construction company, for example, who is responsible for purchasing and procurement processes and supplier management in day-to-day business, rightly works with the ERP system as the central data solution for their transactional data activities.

The situation is similar to the quality assurance manager. But in work areas such as marketing or sales, other data are at the centre of interest. Customer data. The software market also offers a technical solution for this data, Customer Relationship Management (CRM). But wouldn’t it be much more interesting to be able to collect all the data at one point and also be able to relate to each other?

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(9 vote(s), average: 5.00 out of 5)

E-Commerce (General) Product Data Management Project Management

BIOS – How BayWa AG optimises business processes with an internal order platform

15. May 201913. May 2019by Franziska Kunz 0

BIOS BayWa Plattform Buybutton Tatstatur — Source: pixabay

Digital transformation affects all areas of a company internally and externally. This is particularly evident when it comes to internal procurement. BayWa AG also experienced this. We’d like to show you the journey our client has set out to do, optimising corporate processes with a central, internal ordering platform – BIOS (BayWa Internal Order System), thereby saving time and money.

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(13 vote(s), average: 5.00 out of 5)

Best Practice E-Commerce (General) Internal Inverviews Partnerships Project Management