CRM Best Practices from Agriculture to Publishing: Nine Successful Salesforce Use Cases [Best Practice]

In order to stay ahead of the competition in terms of customer success, you should not let your processes stagnate or be content with merely using innovative solutions. So much for theory. In our new »CRM Best Practices« publication, we show you how to turn customer relationship management from a theoretical business strategy construct into … Continue reading "CRM Best Practices from Agriculture to Publishing: Nine Successful Salesforce Use Cases [Best Practice]"

Virtual Reality: Is This What the Future of Video Conferencing Looks Like? [5 Reading Tips]

Zoom meetings. Conferences on Slack. Calls via the Teams app. Homeschooling. Doctor’s appointment via a surgery portal. Video chats come into play wherever conversations of a formal nature take place. They often work according to the same principle. Are they efficient? Yes. Can they digitally reproduce real conversations 1:1? Not always. What a shame, really. … Continue reading "Virtual Reality: Is This What the Future of Video Conferencing Looks Like? [5 Reading Tips]"

Data Is Our Friend – How to Establish a Data Culture in Your Company [5 Reading Tips]

Data is the new oil. It means progress and holds huge potential. You just have to recognise it and derive appropriate measures. Understanding data and identifying opportunities guarantees long-term success. Accordingly, it is up to every company not only to manage the enormous amount of data collected and generated on a daily basis, but above … Continue reading "Data Is Our Friend – How to Establish a Data Culture in Your Company [5 Reading Tips]"

Voice Commerce: Why You Should Also Use Voice Assistants for Your Business in the Future [5 Reading Tips]

»Alexa, order detergent!«, »Siri, what’s the weather going to be like today?«, »OK Google, show me sports shops nearby!« – this is pretty much how many dialogues in German households go. Voice assistants are en vogue right now and will play an even greater role in the future. People are getting older, lazier and want … Continue reading "Voice Commerce: Why You Should Also Use Voice Assistants for Your Business in the Future [5 Reading Tips]"

Thinking and Designing Tech and UXD Together: Tech-telmechtel with UX and Web Design [Interview]

Tech-telmechtel is back. The break was long, but the comeback is all the more powerful. Not only are we celebrating our tenth Tech-telmechtel episode, but we are also bringing you the first Tech-telmechtel interview with two guests at once. OK, let us focus on one thing at a time: the 10th Tech-telmechtel interview. 2 experts. … Continue reading "Thinking and Designing Tech and UXD Together: Tech-telmechtel with UX and Web Design [Interview]"

TikTok Overtakes Instagram: Get Ready for the Mobile Shopping Generation [5 Reading Tips]

It was bound to happen. We all knew that the day was not too far away, but now the time has come. The Chinese short video app, the super social media portal, the digital teen dance video among social networks has made it: TikTok overtakes Instagram, the number one social media platform. But in which … Continue reading "TikTok Overtakes Instagram: Get Ready for the Mobile Shopping Generation [5 Reading Tips]"

CRM and Marketing Automation in Agricultural E-Commerce: myAGRAR Integrates Salesforce’s Customer Success Solutions to Obtain a 360-Degree View of the Customer [Success Story]

A small seed grows into two-metre-high sunflowers, thousands of seeds turn into many hectares of crops – and good service and intelligent marketing create a strong bond between customers and companies. This special connection is also important to myAGRAR: the online shop for farmers is operated by AgrarOnline GmbH, which has its headquarters in Ratzeburg, … Continue reading "CRM and Marketing Automation in Agricultural E-Commerce: myAGRAR Integrates Salesforce’s Customer Success Solutions to Obtain a 360-Degree View of the Customer [Success Story]"