E-Commerce (General)

The e-commerce branch encompasses all digital business traffic and is a branch for the future. Big players, such as Amazon, eBay or Alibaba are leading the way: if you want to sell products in the internet successfully, you need more than just a pretty online shop.
Progress is not stopping for B2B companies either, quite the opposite: the digital transformation is increasingly putting pressure on B2B companies to address the topic of e-commerce and online sales. In this context, e-commerce is not limited purely to sales, but also includes the customer journey, which begins with the marketing of a product and continues after the completion of a transaction.

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Click and Collect is not the non plus ultra…so?

Waitrose Click & Collect
Photo: Waitrose Press Release

Our gut feeling has been telling us this for ages, now a test from Stella Service has proven it: click and collect doesn’t really save time when shopping. The channel hopping customer is just 96 seconds faster than the normal shopper. Although that is only an average; depending on the (more or less expert) implementation of the service, it can happened that a customer searching for the right counter may spend even longer a shop.

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An advantage for manufacturers: the brand creates trust

Grafik: Achim Hepp
Graphic: Achim Hepp

As multichannel, and so also the digitalisation of processes and channels, was discussed extensively for the first time, there was a lot of talk about the improved service associated with this leading to greater customer loyalty. However, just why exactly the customer is supposed to become more trusting is not clearly definable.

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Consumers expect cross channel shopping

Grafik: Roberto Verzo
Graphic: Roberto Verzo

It is important to many customers that wares be available both on and off line. Mulichannel traders score especially with young and female customers. According to the ebay study on the future of trade >>Zukunft des Handels<<, 74 percent of users find it important to be able to shop off line, online and via mobile end devices. It is only unimportant for four percent.

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Higher conversion rates through customer support

Grafik: Austin Kirk
Graphic: Austin Kirk

In order to avoid potential customer uncertainty, there has to be the possibility to quickly make contact. Legally, every shop operator has to display their contact details on the masthead at least. So why not place a telephone number or email address prominently on the page for easier contact?

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Unique Selling Proposition as a Conversion Booster

Grafik: Cars10s PhoToes
Graphic: Cars10s PhoToes

Visitors to online shops are multifaceted and all users have different levels of knowledge, especially when it comes to service. One customer may have no problems in the shop, while another breaks-off their purchase because they can’t find their way around. This is exactly what needs to be avoided. The break-off rate can be lowered by up to 20 percent by a “unique selling proposition” (USP).

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Net Find: Erotic Meets E-Sport

It is not only companies, such as Alternate, Razer or Samsung who now sponsor successful eSport teams. The internet platform for “grown-up stuff” YouPorn is getting on board the eSport scene and sponsoring a Spanish team. The rather abstruse ideas about possible payment of team YP and the (up)coming (get it?) puns are worth a net find post!

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A Big Thank You for a Wonderful First Jana E-Commerce Breakfast

Thuringia (and especially Jena) doesn’t have to hide! That much was clear after the last Handelskraft e-commerce breakfast for 2014. Together with 15 local traders and manufacturers, we discussed the future of e-commerce with Jochen Krisch. We talked about more than just Amazon or even e-commerce in general.

After all, the challenges are growing well beyond the framework of e-commerce. All businesses have to address the topic of digitalen Transformation and the discussion has long included areas such as online marketing or data management. The cross-overs are increasing on the technical and strategic levels and the direction this journey could take is demonstrated by branch trail blazers, such as “About You.”

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Who is driving the digital transformation? – Politics [article series]

Grafik: amira_a
Graphic: amira_a

Who drives digital transformation in companies? This is the question we want to explore in a three part article series. European and Germany politics are one catalyst of digital transformation. Günther Oettinger certainly does not count as a digital native in the office of the EU commissioner, but the politician does have experience in dealing with corporations and knows how they work.

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Google: “Consumer Barometer” collects data from 150,000 users

Grafik: János Balázs
Graphic: János Balázs

Google contracted the TNS Intratest with determining the behavior of users in the internet. More than 150,000 internet users where surveyed to this end. The study was published under the name “The consumers Barometer Survey 2014.” Topics covered included: mobile surfing behavior, how often videos were watched online or how users use multi-screens. But it is the data on the topic “The Smart Surfer” which is especially interesting.

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