Online Marketing

Online marketing encompasses all marketing strategies which can be applied via the internet. These start with user-tailored emails and extend to strategies affecting a website, such as search engines optimisation. Online marketing is in a state of constant development with the latest new trends. Social networks and affiliate marketing are just as much part of the repertoire as native advertising or content marketing. Apart from e-commerce topics, the focus of our blog lies on current developments in the area of online marketing.

Platforms, platforms, and more platforms: Great user experiences aren’t exclusive to certain industries

15. August 201915. August 2019by Franziska Kunz 0

Plattform Kundenversprechen Handzeichen — Sources: iStock

Platforms. Really? Yes really. A buzzword, especially in e-commerce, that really isn’t losing any importance. But… Everyone wants to build a platform. Brands, retailers, and manufacturers kept asking themselves: Platforms, yes or no? But now they’re asking themselves which platform they want to integrate with. The answer is pretty simple. Go where your customers are.

And where are your customers? They are where the widest range of products and service are available. They’re where they can choose from this offer. Whatever is the easiest, fastest, and best priced. They’re shopping where it’s an experience. After all, those are the added values that go into creating an outstanding user experience – the sacred customer experience. And through platforms, brands, retailers, and manufacturers are able to fulfil that customer promise.

What the platforms of this time promise and why they’re so successful, will be brought to you today.

Continue

(3 vote(s), average: 5.00 out of 5)

Conversion optimisation: A checklist for more success [Part 4]

8. August 20195. August 2019by Franziska Kunz 0

Conversion-Optimierung – Die Checkliste für mehr Erfolg im E-Commerce — Source: pixabay

We’ve all been there. Hungry and shopping without a grocery list… NOT a good idea. You bought things that weren’t just expensive, but also that you don’t end up using or eating because they’re not as good as you expected. Oh and that toilet paper you really needed? Forgot it. So you could say lists are important. They can help you improve performance and conversion rates on your own site!

It doesn’t always require a big relaunch to make an impact. To know which parameters are important at all times, a checklist is helpful. And voilà. In the last part of our series, we focused on conversion rates and performance optimisation.

Continue

(5 vote(s), average: 5.00 out of 5)

Design and Usability E-Commerce (General) Mobile Commerce Online Marketing Product Data Management SEO and SEM Social Web Statistics, Data, Facts

B2B marketing: A little personality, please!

1. August 201931. July 2019by Franziska Kunz 0

B2B-Marketing, Emotionalität — Source: pixabay

What’s easy to do in B2C is hard to do in business-to-business. Excite users, create loyalty, and have them as returning shoppers. But why is that so tough? Quite simply, it’s because you can assume that people have a wall up when they come through the office entrance.

With a view to creative marketing strategies and close customer relationships, this attitude is completely counterproductive. After all, even in B2B, decisions are made by people who don’t want to forget their gut feeling from 8 am to 5 pm, but want to be inspired by a similarly good experience as with private online shopping. B2C strategies and measures can also work with business customers.

A perennial favourite among optimisation suggestions: personalisation. Haven’t tried it? You’re gonna. In the digital business, what employees have to do with personal consulting services in local commerce has to be tackled differently.

Continue

(6 vote(s), average: 5.00 out of 5)

Best Practice Content commerce E-Commerce (General) Internal Online Marketing Statistics, Data, Facts

B2B influencer marketing: How manufacturers inspire retailers and service providers [5 reading tips]

29. July 201926. July 2019by Sara Herrera 0

B2B-Influencer-Marketing Bild — Source: Pexels

Influencers aren’t always pets. Or models. Even disheveled craftsmen in guild clothing or corporate bosses with critical opinions can have a great effect as brand ambassadors as long as their appearance on Facebook, Instagram or Youtube is embedded in a clever B2B marketing strategy.

B2B (business-to-business) is a huge area because it’s about nothing less than that manufacturers aren’t selling a product directly to an end customer, but first to a retailer or service provider who then processes it or markets it. How can successful B2B Influencer Marketing look?

Continue

(8 vote(s), average: 5.00 out of 5)

Content commerce E-Commerce (General) Online Marketing Reading Tips of the Week Social Commerce

Conversion optimisation – Customer loyalty tips for improved user experience and more success in e-commerce [part 3]

25. July 201925. July 2019by Franziska Kunz 0

Conversion-Optimierung durch Kundenvertrauen Handshake — Source: pixabay

If you want to increase the conversion rate of your online shop, you have to invest in your customers to build trust. Gaining confidence leads to success on many levels. Above all, a renowned seal of quality should be mentioned, but also a high-quality design, transparency in data entry in the registration and checkout process, and not least positive feedback from previous customers, which is prominently staged, create trust. In the third part of this series you’ll learn how you can win over at first glance and thereby ensure long-term customer loyalty: »Conversion optimisation – Tips for better user experience and more success in e-commerce«.

Continue

(8 vote(s), average: 4.88 out of 5)

Best Practice Design and Usability Mobile Commerce Online Marketing SEO and SEM Social Web

Searching and finding – Tips for a better user experience and more success in e-commerce [Part 2]

21. June 201925. June 2019by Franziska Kunz 0

Suche Fernglas Conversion Optimierung — Source: pixabay

There’s no conversion optimisation without search optimisation. When users are asked which qualities they find particularly important in an online store, the search function occupy an important position. No wonder that various providers have placed themselves on the market here to create a comprehensive and user-friendly search.

But for products to be found through an internal search, you’ll depend on consistent data from the ERP, PIM, and MDM. In other words: shop owners often spend a lot of time and money on contemporary web design, on individual product descriptions, emotional headlines, and keyword optimisation for search engines.

But something else is forgotten. Product data in the background has to be optimised. What you should pay attention to in order to increase the conversion rates via the improved search function, will be shown to you today in the second part of our series: »Conversion optimisation – Tips for better user experience and more success in e-commerce«.

Continue

(10 vote(s), average: 5.00 out of 5)

Design and Usability E-Commerce (General) Mobile Commerce Online Marketing Product Data Management SEO and SEM

Conversion optimisation – Tips for a better user experience and more success in e-commerce [Part 1]

13. June 201913. June 2019by Franziska Kunz 0

Conversion Optimierung Performance — Source: pixabay

Business goals are often explicitly defined: 10 million euros in revenue by 2022! Five per cent more traffic in the third quarter! An important key performance indicator (KPI) for achieving business goals is the conversion rate AKA the measurement that compares the amount of traffic and the amount of traffic that completes a certain goal you’ve set, like signing up for a subscription, newsletters, or even completing a purchase.

Page loading times are the biggest influence in e-commerce for a user’s conversion rate. In our latest Handelskraft series, »Conversion optimisation – Tips for a better user experience and more success in e-commerce,« we’d like to show you what’s possible when trying to increase conversion rates and reaching business goals. Part 1 starts with a foundation for effective conversion optimisation, which is best based on professional support in three major areas, conducting user research, commissioning a UX audit, and testing user behaviour.

Continue

(8 vote(s), average: 4.88 out of 5)

Design and Usability E-Commerce (General) Mobile Commerce Online Marketing Statistics, Data, Facts

Using Google advertising for a perfect and comprehensive customer experience [5 Reading Tips]

27. May 201920. May 2019by Sara Herrera 0

Google, Suchmaschinewerbung, Display-Anzeige — Image by Gerd Altmann from Pixabay

From search to inspiration to final purchase, mobile users interact with multiple touchpoints along the entire customer journey. Consumers currently have less time and more and more options to choose from. The goal for companies is to reach customers at the right time with the best offer.

It’s also reflected in the way that advertising looks today, where and how it works. It’s in tempting and highly consumable formats, it’s a staple of customer engagement, winning through mobile, seamless experiences on and between every channel. Not to mention their functionality as a success.

Two weeks ago, Google presented its new advertising formats at the annual Marketing Live Conference. A clear trend emerged. In addition to AI, visuals are becoming more and more important in the world of online advertising. Which formats are specifically involved? We’ve put together the most important innovations for you.

Continue

(8 vote(s), average: 5.00 out of 5)

E-Commerce (General) Mobile Commerce Online Marketing Reading Tips of the Week SEO and SEM

Content is king: Top-5 commerce trends, revisited [Part 4]

10. May 20199. May 2019by Franziska Kunz 0

Our market is flooded with offers distributed through a variety of digital channels. Since it’s difficult to stand out from the competition in a sustainable manner. But how can you ensure you brand is visible, as more and more major players want to grab a piece of the market?

Classic online advertising hardly helps with this challenge. Many users are already blind to banner ads and just hide them automatically. Merging content and shopping, that is, content commerce can be a solution. Because customers value, added value!

In our fourth part of the series: Top-5 commerce trends, revisited, we’re asking: How do you become a content king?

Continue

(15 vote(s), average: 5.00 out of 5)

Best Practice Content commerce E-Commerce (General) Online Marketing

Direct-to-consumer brands: Brands rethinking customer relations in the digital age

6. May 20193. May 2019by Sara Herrera 0

direct-to-consumer, marketing, social media — Source: Photo by rawpixel.com from Pexels

In recent years, a number of so-called direct-to-consumer startups have emerged that want to rethink and improve customer relations. They focus on four milestones that are particularly relevant for smart consumers: Community, trust, experimentation, and independence. The latter refers to the courage to renounce all sorts of intermediaries.

In addition, such direct-to-consumer brands draw on the advantages of the digital market and its ongoing dynamism. Another brand that has joined this coveted group is the natural cosmetics brand LUSH.

But what’s behind this refurbished direct-to-consumer (D2C) approach and why is it trendy?

Continue

(15 vote(s), average: 4.93 out of 5)

E-Commerce (General) Online Marketing Reading Tips of the Week Social Web